If you had a choice between having a difficult conversation or avoiding it which would you do? Most of us, if we were honest with ourselves, would prefer to avoid a difficult conversation. Unfortunately this usually comes back to bite us at a later date. If we avoid or delay difficult conversations it is common for the situation to deteriorate and for anxiety levels about both the issue and the conversation to increase.
Supervisors and Managers do not have the luxury of avoiding difficult conversations. It goes with the job of supervising others. It is a fundamental skill that we assume Supervisors and Managers have inherently, but this may not be the case. This course provides Supervisors and Managers with the skills, techniques and tools to have difficult workplace conversations. Once Supervisors and Managers have the tool kit they need to tackle these types of workplace issues with confidence, they are more likely to act early and not avoid the inevitable.